Get Access To The Best People In The Business -
In The Field, In The Office, Or On The Phone.
Access Services field service engineers bring to bear unsurpassed levels of knowledge and capability. They have, on average, more than 15 years of experience with a wide variety of scanners and imaging equipment and are constantly being certified in the latest technologies.
Backing up the field service personnel are Access Services' technical support specialists and the technical support personnel of the manufacturers with whom we work. These are the people who design and build the machines we service. If your equipment has a problem, they'll know how to solve it.
Of course, it all starts with a phone call, and Access Services' Call Center is staffed by courteous, and experienced Customer Service
Representatives who will assist you in getting the field service support you need. Below is a list of Access Services' key personnel and their contact information.
If you are not sure whom to contact, call us at
1-800-543-8681 for more information about Access Services.
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Gary Desmarais
Vice President, Engineering
Phone ( 800 ) 745-6001 x423
Mr. Desmarais has headed Access Services since 2006. He has over 25 years experience in the scanner business and started with Scan-Optics as a system test technician. His current responsibilities cover the direction of the Engineering group, which includes the disciplines of Software, Electrical, and Mechanical Engineering and research into advanced technologies for scanning, lighting, optics, and paper control. He holds an associate degree in electrical engineering and has additional training in the quality discipline.
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Kathryn Korchari
Contract Administrator
Phone ( 800 ) 745-6001 x386
Email kkorchari@scanoptics.com
Ms. Korchari has been with Scan-Optics and Access Services since 1998. She is, for many customers, the voice of Access Services, as she is the person they talk to when they call about their service agreements. "There are customers whose voice I recognize when they call once a year," she says, primarily because they have been calling for so many years to renew their contracts. Ms. Korchari is a graduate of the University of Massachusetts.
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Brian Janes
Customer Support Specialist
Phone ( 800 ) 745-6001
Email bjanes@scanoptics.com
Brian started with Scan-Optics in 1978 and has been with Access Services since its inception in 1998. All told, he has over 31 years experience in the scanner business, and his current responsibilities, as a Customer Support Specialist, include technical support on various product lines, installation of equipment, performing upgrades to equipment (hardware and software), and training technicians on various equipment types.
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Randy Olson
Manager of Field Operations
Phone ( 800 ) 745-6001 x275
Email rolson@scanoptics.com
Randy started with Scan-Optics in 1979 and managed the purchase and transfer of Access Services to Scan-Optics in 1998. This included establishing a dispatch group, transitioning technicians from Access to Scan-Optics and coordinating efforts of all the service vendors. All told, he has over 31 years experience in the scanner business, and his current responsibilities, as a Manager of Field Operations, include coordinating programs with vendors and technicians, managing field performance of employees and contractors, including technical support on various product lines, installation of equipment, performing upgrades to equipment (hardware and software), and training technicians on various equipment types. Randy holds a Bachelor of Science degree in Business Management from St. Joseph's College.
